Privacy Policy
1. Information we collect
We may collect:
• Name, email address and telephone number
• Billing and delivery address
• Order, collection and delivery information
• Customer account and loyalty information
• Messages, enquiries, complaints and feedback
• Marketing preferences
• Website activity, device information, IP address and cookie information
• Limited payment and transaction information
Online payments are processed through providers including Wix Payments and PayPal. We do not directly receive or store complete payment-card details.
2. How we use information
We use personal information to:
• Accept, prepare and fulfil orders
• Process payments, cancellations and refunds
• Provide collection and delivery updates
• Contact customers about an order or enquiry
• Operate customer accounts and loyalty rewards
• Handle complaints and protect against fraud
• Maintain accounting and legally required business records
• Improve our website and understand how it is used
• Send promotional emails where permitted
We process information where it is necessary to fulfil an order, comply with a legal obligation, pursue legitimate business interests or where the customer has provided consent.
Messages concerning an existing order, such as delivery or collection updates, are service communications and not promotional marketing.
3. Marketing
We may send promotional emails to customers who have agreed to receive them or where otherwise permitted by law. Customers can unsubscribe at any time using the link in an email or by contacting us.
Placing an order does not automatically require a customer to agree to marketing.
4. Sharing information
We only share information where necessary with service providers supporting our website, payments, communications, analytics, advertising and order fulfilment. These may include Wix, Wix Payments, PayPal, Google and Meta/Facebook.
These providers process information under their own privacy terms and may process information outside the United Kingdom using appropriate legal safeguards.
We may also disclose information when legally required or where necessary to establish, exercise or defend legal claims.
5. Cookies and tracking
Our website uses essential cookies to provide functions such as the basket, checkout, security and customer accounts.
With the visitor’s permission, we may also use analytics and marketing technologies provided by Wix, Google and Meta/Facebook to understand website activity and measure advertising.
Visitors can manage non-essential cookies through our cookie banner. Further information is provided in our Cookie Policy.
6. Data retention
We retain information only for as long as reasonably necessary. Order and transaction records may generally be retained for up to six years where required for accounting, tax or legal purposes.
Account information may be retained while an account remains active. Marketing information is retained until consent is withdrawn or it is no longer required.
7. Customer rights
Subject to applicable data-protection law, customers may ask us to:
• Provide a copy of their personal information
• Correct inaccurate information
• Delete information in certain circumstances
• Restrict or object to certain uses
• Transfer information where applicable
• Withdraw consent at any time
Requests can be sent to narcisa.sleam@gmail.com.
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We may update this Privacy Policy when our services, providers or legal obligations change.
Last updated: 6 September 2026.